Website Help

Questions and answers related to the FOCUS website.

• I'm having trouble logging into the FOCUS Learning Customer Portal for the first time. What needs to be done to fix my access?
• I'm getting a 403 error message when I click on Verify in the email sent by the Customer Portal verification process. How do I fix this?
• I clicked Forgot password button when trying to log into the Customer Portal, but I did not receive an email. Why not?
• I'm trying to access the Customer Portal/Knowledge Base after clicking the button Verify email address from the email I received. How do I fix a 403 error saying "Sorry, you don't have access?"
• Why am I not seeing VISION Knowledge Base articles for specific products on the VISION website?