Qlarity Customer Support Portal

For all Qlarity support and training questions, please use our Customer Support Portal to better assist in tracking your support tickets and training questions. Your organization has been set up with access to this portal, which can be found here:

Please use this portal to communicate with our team. We are here to help!

Make a Request

1. Upon logging into your organization’s Qlarity Customer Support Portal, you will find a list of request categories. Click on the category that best corresponds with your request type.

2. After selecting a category, you will be prompted to fill out a request form. Complete the fields on the screen. When reporting a bug, please provide as much detail as possible and include screenshots and/or video.

View/Manage Existing Requests

1. Click on Requests. Select one of the following options:

•Owned by me – to just view tickets you submitted

•Owned by organization – to see tickets submitted from everyone at your company

2. The requests will be displayed here. Use the drop-down menu at the top of the page to filter the list by status. Click on a given request to view the details.

3. Here you can view the updated status and details of the request, see comments from the Qlarity Support team or other members of your organization, and enter additional comments.